“I want to thank you. Your guy called me and had already been to my office, but there was no one there to receive the order. He agreed to come back to my shop and meet me there after a couple of other local deliveries. This is what it’s all about. I was planning to drive down your way on Monday morning, but this saved me the trip. I really appreciate not only the very good communication but also your commitment to get things delivered on time. I know it’s a small order, so again, appreciate your fantastic customer service. Great job everyone!”